Shipping policy

Shipping Policy

At Andie's Swagin Pet Treasures, we strive to ensure your order arrives quickly and safely. Please review our shipping guidelines below.

Domestic Shipping

  • Rates & Delivery Estimates
    Shipping charges and estimated delivery dates will be calculated and displayed during checkout.

  • Shipping Method Adjustments
    We reserve the right to modify your shipping method if necessary due to packaging requirements, combined orders, or other business considerations.

  • Returned Packages
    If a package is returned because of an incorrect address provided by the customer:

    • We will re-ship the order to the correct address.
    • The customer is responsible for the full cost of the new shipment—even if the original order qualified for free shipping

  • Lost or Stolen Packages

    We truly want every order to arrive safely, and we’re here to help however we can. Once your package leaves our hands and is accepted by the shipping carrier, it becomes their responsibility to handle delivery.  Andie's Swagin Pet Treasures is not responsible for any loss due to theft of any packages.

    📦 If Your Order Says “Delivered” but You Don’t See It

    Sometimes carriers mark a package as delivered a little early or leave it somewhere unexpected. If this happens:

    • Check near all doors, mailbox areas, porch/garage, or with neighbors
    • Look for a delivery notice or photo (if the carrier provides one)
    • Allow up to 24 hours—packages can show “delivered” before they arrive

    If it still doesn’t appear, the carrier is the best resource to locate it.
    Since the carrier has marked the package as delivered, we are not able to replace or refund it, but we’re always happy to guide you through the next steps as much as we can.

    🚚 If Your Package Seems Stuck or Lost in Transit

    If tracking hasn’t updated for several days, it may still be on the way. Carriers often experience delays or missed scans.
    If it appears truly lost, customers will need to file a claim with the carrier. They are the only party able to investigate and reimburse for lost shipments.

    We cannot issue refunds or replacements for packages lost in transit, but we’ll gladly help you with information needed to file a claim.

    📮 How to File a Claim

    You can contact your carrier directly using your tracking number:

    • USPS – Lost/Missing Mail Claim
    • UPS – Lost Package Claim
    • FedEx – Missing Shipment Claim

    They will walk you through the process and provide updates.

    🏠 Address Issues

    Please double-check your address at checkout. We cannot replace or refund orders shipped to an incorrect or incomplete address provided at the time of purchase.

    If you are not able to be home at the expected date of delivery, you may want to try and alter the delivery conditions to either hold at carrier for pickup, or reschedule the delivery of your package(s).

     

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    International Shipping

    We do not offer international shipping at this time.
    If an order is placed with an international address, Andie's Swagin Pet Treasures reserves the right to cancel the order and notify the customer.